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Professional Capabilities
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Experience: 20+ years in filling equipment & automatic packaging lines.
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Technology: Backed by advanced Australian technology with 130+ patents.
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Global Reach: Served 1,000+ customers across 150+ countries/regions.
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Customization: Full OEM / ODM support with in-house R&D engineers.
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Quality: Strict detail control and tailored solutions for specialized needs.
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Service: Factory tours, machine demos, and technical discussions available.
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Frequently Asked Questions
Q1: Are you a factory or a trading company?
A: We are a manufacturer. You will be working directly with the production team, which helps ensure clearer communication, stable lead times, and consistent quality control.
Q2: How do you ensure product quality?
A: Quality is a core priority. We follow strict inspection and process control throughout manufacturing. We provide testing photos and videos before shipment for your confirmation.
Q3: What if we cannot operate the machine after receiving it?
A: We provide a comprehensive user manual and operation videos. Our after-sales team also offers remote support to assist with setup and troubleshooting.
Q4: How can I get spare parts?
A: A set of commonly used and wear parts is included with the shipment. During the warranty period, parts damaged due to non-human causes are provided according to warranty terms.
Q5: What is the MOQ and warranty period?
A: The Minimum Order Quantity (MOQ) is 1 set. We offer a 60-month warranty to ensure long-term reliability for our customers.
Q6: What payment methods do you accept?
A: Common payment methods include T/T, L/C, D/P, O/A, and Western Union, depending on order value and risk assessment.
Selltrion Packaging
