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Frequently Asked Questions
Are you a factory or a trading company?
We are a factory and manufacturer.
How can I visit your factory?
We welcome visits to our facility. Please contact us to schedule a visit and we will provide the necessary guidance for your travel within China.
What is the payment term for orders?
Our standard terms are 50% TT in advance, with the remaining 50% TT due before delivery after production is completed.
How long is the typical production time?
The production time is approximately 10 working days.
How do you ensure the machine is delivered undamaged?
Our packaging is standard for international shipment. We confirm all machines are undamaged before delivery and arrange insurance to cover any potential transport issues.
What kind of after-sales service do you provide?
All machines come with a 2-year warranty. You can contact us via email with any problems, and we will reply as soon as possible to provide a solution.