Q1: Where is your factory? How can I visit?
Our factory is located in Shanghai. We warmly welcome you to visit our production base if you have a travel plan.
Q2: How do I know if the machine is suitable for my specific product?
You can send us a material sample and we will test it on the machine. We will provide videos and clear pictures for your reference, or hold a live video conversation.
Q3: What capsule sizes can this machine handle?
The machine is highly versatile and supports a wide fill range from capsule sizes 000# to 5#.
Q4: How long is the warranty and what does after-service include?
We provide a 12-month warranty from the date of arrival. Our professional technicians are available to ensure perfect operation and provide abroad after-sale support.
Q5: How is the equipment protected during international shipping?
All machines are packed in exported standard wooden cases to ensure maximum protection during transit.
Q6: How can I request a formal quote or more information?
Please leave a message through the inquiry system and click "send" to get in touch with our technical team.