❓ Frequently Asked Questions
Are you a factory or a trading company?
We are a factory specializing in manufacturing packaging machines. We also provide comprehensive OEM services and professional technical support.
What should we do if we are unable to operate the machine?
An operation manual and video demonstration will be provided for guidance. Additionally, our technical team is ready to solve any problems remotely at any time.
Can you guarantee the quality of the product?
Absolutely. As a dedicated manufacturer, quality is our core principle. We adhere to strict production standards to ensure top-notch equipment performance.
What are your strengths compared to other suppliers?
We have a highly professional technical team capable of customizing machines based on specific customer needs, ensuring the best fit for your production line.
What is the typical lead time for an order?
Standard machines usually take 15-20 days. For customized solutions, the lead time depends on the complexity of the requirements.
Do you provide international shipping and installation?
Yes, we ship globally using secure wooden cases. While the machines are designed for easy plug-and-play, we offer full remote video installation support.